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Raising a Complaint

Guide to Raising a Complaint

Click here to access the DfE complaint guide     DfE Complaint Guide.

The most important part of the complaint process at Nailsworth Primary School is the first step.

Step one: 

Talk to the person that has caused you to make the complaint in the first place.

This allows that person to respond to your concern or complaint. This might be a teacher or a school leader.

If you're still not satisfied that your complaint has been addressed, then you can contact that person’s line manager.

This might be a principal or a member of the leadership team.

Ask to make time to contact them to discuss your concerns.

You may want to put your concerns in an email.

Most complaints are resolved quickly.

More complex maters might take more time. We will advise you if this is the case.

The members of the NPS 2021 leadership team are as follows:

Sharron Ward- Principal             Toni Ballard- Deputy Principal     Jodie Ralph - Assistant Principal    Jake Blunt- Assistant Principal    Marika Glouftis - Student Well-Being leader